License bureau extends hour two days per week

Director thanked for willingness to extend hours.


Residents needing to go to the Douglas County License Bureau will have more time during the week to do so as the hours have been extended two days a week.

On Tuesday, June 2, Douglas County commissioners approved the license bureau being open from 7 a.m. to 6 p.m. Wednesdays and Thursdays starting next Wednesday, June 10.

License Bureau Director Susan Crotteau said once it was approved by the commissioners, then it also had to be approved by the state.

Douglas County Board chairman Keith Englund told Crotteau she wouldn’t get arguments from the commissioners and thanked her for her willingness to extend the hours.

Crotteau said she has received positive feedback from the public for changes that have taken place at the license bureau, including appointment only for driver’s license issuance and renewals, along with the new no-wait inside option.


“What we are doing is working really well,” Crotteau told the commissioners. “We are able to process people a lot quicker.”

Appointments for driver’s licenses are booked every 10 minutes, she said, and her office was booked solid through Friday, June 5.

According to an earlier press release sent out by Julie Anderson, the county’s public information officer, curbside and drop box service will continue to be available for tab renewals and transfers. Using these services will greatly decrease wait times.

Residents will be allowed to conduct transactions in person from 8 a.m. to 4:30 p.m. Mondays, Tuesdays and Fridays.

Everyone will be encouraged to wear a face covering that will be provided for those who do not have their own. Drivers license issuance and renewals are available by appointment only. Those wanting this service need to use the No Wait Inside software which is available under Quick Links on the Douglas County website and on the License Bureau landing page.

In other action

The county commissioners approved the following items:

  • Annual boat and water safety grant agreement for $20,740.

  • Hearing on the improvement of County Ditch 17.

  • Re-determination of benefits for County Ditch 6.

  • Bid to Anderson Construction in the amount of $17,670 for the repair of branch 11 of County Ditch 3.

  • Final plat for Miltona Lakeview Estates first addition, a six-lot plat in Miltona Township.

  • Preliminary plat for The Shores of Lake Ida, a nine-lot plat in Ida Township.

  • Preliminary plat for Conkling Addition, a two-lot plat in Ida Township.

  • Conditional use permit to Jet Line Properties, for a sewer and pipe inspection, cleaning and jetting service in Solem Township.

Celeste Edenloff is the special projects editor and a reporter for the Alexandria Echo Press. She has lived in the Alexandria Lakes Area since 1997. She first worked for the Echo Press as a reporter from 1999 to 2011, and returned in 2016 to once again report on the community she calls home.
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