Starting Jan. 8, the Social Security Administration office at 1103 S. Broadway St. in Alexandria, will now be open Wednesday afternoon until 4 p.m., as will all offices nationwide.
It's part of an effort to improve service at the agency, said Andrew Saul, commissioner of Social Security.
Beginning in late 2012, offices began closing at noon on Wednesday; at the time, the agency cited budget pressures. On other weekdays, offices are typically open from 9 a.m. to 4 p.m.
Saul is also seeking to hire 1,100 more employees to staff the agency's national 800 number and its processing centers. It is hiring 600 of those extra workers now, with 500 more to come on board later in 2020, the agency said.
“Improving service is my top priority. Increasing full public service hours at our nationwide network of more than 1,200 field offices is the right thing to do and will provide additional access,” Saul said. “The hiring of a thousand new employees to provide service through our national 800 number and an additional 100 hires to process people’s Social Security benefits at our processing centers around the country are steps in the right direction in our mission to greatly improve the service we provide.”
People can also get online Social Security help. They can check personal information and conduct business with Social Security through a my Social Security account, a personalized online service, at socialsecurity.gov/myaccount.
Social Security can be reached at 800-772-1213. Those who are deaf or hard of hearing may call 800-325-0778.