ALP Utilities in Alexandria has been nationally recognized for achieving exceptional electric reliability in 2019.
Through in-depth service tracking, the American Public Power Association analyzed 12 months of statistics and found ALP to be one of 141 out of 2,000 not-for-profit, community-owned electric utilities nationwide that earned APPA’s Excellence in Reliability Certificate.
ALP conducts annual reviews of its system to identify areas that may need improvement and performs ongoing maintenance to prevent service interruptions.
According to the numbers for 2019, ALP’s average outage time was only 28.62 minutes, compared to the industry average of 143 minutes.
This means that measured out over approximately 10,000 electric meters, a customer’s total outage time was 114 minutes shorter than the national average.
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ALP Utilities leaders said the national recognition fits well with the utility’s mission: Going above and beyond to improve the communities we serve through excellence.
“This recognition from our national industry association validates our continuing work to improve our utility infrastructure to meet that mission,” said ALP General Manager Ted Cash. “We are focused on carrying this standard of excellence into 2020. Now more than ever, we know that customers rely on stability in their services.”
For more information on ALP, visit alputilities.com.
