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Utility scammer contacts local REA member

A growing telephone scam is affecting utility customers across the country, including Runestone

Electric Association members.

The scam involves telephone callers claiming to be from a utility

company and then employing a variety of techniques to defraud customers. Some threaten

customers with disconnecting electric service to their home or business if they don’t make a

payment immediately.

Locally, a rural Barrett resident received a call Tuesday morning from a woman claiming to be

from her electric company. When asked “What electric company?” the caller said, “You know,

YOUR electric company.”

Then the scammer went on to say that a check recently mailed to

the electric company was not signed. The REA member was told by the scammer that if she

didn’t provide a credit card number right now over the phone, her power would be shut off


"It's terrible that someone is trying to take advantage of our members and others," said

Sue Lundeen, manager of member services for Runestone Electric Association. "Under no

circumstances would we call a member and threaten to disconnect their power if a check is not

signed. Disconnection for non-payment is a lengthy process that involves written notices sent

to the member over the period of several months. We would never disconnect someone without

prior notice in writing.”

Thankfully, the REA member did not give out her credit card number and hung up after she

realized it was not her electric company on the phone. “The caller was very persistent and

demanding,” said the REA member.

Other methods used by scammers include:

--Claiming to know the specific billing amount.

--Instructing customers to send money via a prepaid card or an online payment service,

such as PayPal or GreenDot, before their power is shut off.

--Falsifying caller ID so it appears to originate from the utility company, a practice known

as “spoofing.”

If you are suspicious of any call threatening disconnection and demanding immediate payment,

hang up immediately and contact Runestone Electric Association about your electric accounts

and payments at (320) 762-1121 or 1-800-473-1722.

If you have been a victim of such a scam, report it to your local police department and to the

Minnesota Public Utilities Commission’s Consumer Affairs Office at 1-800-657-3782 or by

email at

Al Edenloff
Al Edenloff is the news and opinion page editor for the Echo Press. He was born in Alexandria and lived most of his childhood in Parkers Prairie. He graduated with honors from Moorhead State University with a degree in mass communications, print journalism. He interned at the Echo Press in the summer of 1983 and was hired a year later as a sports reporter. He also worked as a news reporter/photographer. Al is a four-time winner of the Minnesota Newspaper Association's Herman Roe Award, which honors excellence in editorial writing.  
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