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There is something special about the personal touches

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I have a friend who has a knack for remembering the kind of coffee I like to drink. When I asked her how she did it, she said when she was a bartender in college her dad had told her, “If you want to make someone’s day, remember their drink.”

Personally, I’m much better at remembering names and the type of car people drive than I am what people like to drink.

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