MNsure opens Contact Center to Minnesotans
MNsure's executive director, April Todd-Malmlov, recently announced the opening of MNsure's customer Contact Center, which will provide support for Minnesotans with questions about securing health coverage through MNsure.
MNsure representatives will answer questions from individuals and small business owners on the Contact Center's opening day, guiding consumers through their health coverage choices.
"With the opening of the MNsure Contact Center, we make it easy for Minnesotans to get help from trained service representatives, to learn more about the choices they have for quality health insurance, and to choose the plan that is right for themselves and their families," said Todd-Malmlov.
The toll-free number for the Contact Center is 1-855-366-7873. Assistance will be available in English, Spanish, Hmong and Somali, and representatives will connect callers who need help in other languages to an interpreter service offering more than 140 languages.
Hours of operation are Monday through Friday, 7:30 a.m. to 8 p.m. and Saturday, 9 a.m. to 4:30 p.m. throughout the open enrollment period of October 1 through March 31, 2014.
Upon completion of open enrollment, the hours of the Contact Center may be adjusted to best meet consumer demand. Staff levels in the Contact Center will also be adjusted as needed to meet customer need.
For more information about MNsure, how it will benefit Minnesota consumers and businesses and how to provide input, visit www.mnsure.org.